Skip to main content

As storm recovery continues, we are aware that the outage map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. We are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

We are also aware of some estimated restoration times showing as expired or incorrect on the outage map.

We have internal teams working to resolve these issues—we know it’s frustrating for customers who are trying to make plans.

We will continue to work around the clock until power is restored to all customers.

November Wind Storm

Over the last 24 hours, more than 150 line crews and 70 tree crews worked throughout the day and night to help over 17,000 customers regain power from storm related outages.

We now have 99% of our customers back online since the bomb cyclone hit Western Washington Tuesday afternoon and will continue to work as fast as we can to restore every customer. Being without power is incredibly disruptive and gets harder as time goes by.

Read more
alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Terms & Conditions

Last Revised: November 9, 2020

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY USING OUR WEBSITES AND MOBILE APPLICATIONS, YOU AGREE TO THESE TERMS AND CONDITIONS.

These terms and conditions (these “Terms”) apply exclusively to your access to, and use of, the websites and mobile applications (collectively, the “Services”) provided by Puget Sound Energy, Inc. and Puget Energy (collectively, the “company” or “we”) as well as any other websites or mobile applications that link to these Terms. These Terms do not alter in any way any other agreement you may have with the company for products, other services or otherwise, nor do they alter rights and obligations of you or the company with respect to matters within the jurisdiction of the Washington Utilities and Transportation Commission, including rates, utility services, facilities, and practices of Puget Sound Energy.

In addition, we may supply different or additional terms in relation to some of the Services, and those different or additional terms become part of your agreement with us if you use those Services. If there is a conflict between these Terms and the additional terms, the additional terms will control for that conflict.

The company reserves the right to amend these Terms at any time. We will provide you notice of such changes, such as by revising the date at the top of these Terms, providing a notice through the Services, or sending you a notification. The amended Terms shall be effective immediately after they are initially posted. If you do not accept the amended Terms, you must cease accessing and using the Services.

If you have any question regarding the Services, please direct such questions to: customercare@36837a.com.

Privacy Policy

Please refer to our privacy policy for information on how the company uses, collects, and shares information about you.

Eligibility

You must be at least 18 years of age to use the Services. If you use the Services on behalf of another person or entity, (a) all references to “you” throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person’s or entity’s behalf, and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to the company.

User Accounts and Account Security

You may need to register for an account to access certain features or areas of the Services. If you register for an account, you must provide accurate account information and promptly update this information if it changes. You also must maintain the security of your account and promptly notify us if you discover or suspect that someone has accessed your account without your permission. If you permit others to use your account credentials, you are responsible for the activities of such users that occur in connection with your account. We reserve the right to reclaim usernames, including on behalf of businesses or individuals that hold legal claim, including trademark rights, in those usernames.

Ownership; Limited License

Unless otherwise indicated, the Services, including, without limitation, the company logo, and all designs, text, graphics, images, videos, and other content, and the selection and arrangement thereof, are owned by the company or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to the Services are reserved by us or our licensors. Subject to your compliance with these Terms, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use the Services. You may electronically copy and print to hard copy portions of the Services for the solely for informational purposes.

Prohibited Conduct

You are responsible for your own conduct when using the Services. You will not violate any applicable law or contract, nor will you take any action that violates our rights or the rights of any other user. For example, you will not:

  • Use or attempt to use another user’s account without authorization from that user and the company;
  • Sell or resell the Services;
  • Copy, reproduce, distribute, publicly perform or publicly display all or portions of the Services, except as expressly permitted by us or our licensors;
  • Modify the Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon the Services;
  • Use the Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Services or that could damage, disable, overburden or impair the functioning of the Services in any manner;
  • Reverse engineer any aspect of the Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services;
  • Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from the Services;
  • Develop or use any applications that interact with the Services without our prior written consent; or
  • Use the Services for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.

Trademarks

The trademarks for Puget Sound Energy, Puget Energy, the Puget Sound Energy and Puget Energy logos, and any product or service name or slogan contained in the Services, are either trademarks or registered trademarks of the company and our licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of the company, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of the company. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.

Indemnification

You agree to defend, indemnify and hold harmless the company, our independent contractors, service providers and consultants, and each of their respective directors, employees and agents, from and against any third-party claims, damages, costs and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to your use of the Services, including without limitation any actual or threatened suit, demand, or claim made against the company and/or our independent contractors, service providers, or consultants, arising out of or relating to your conduct, your violation of these Terms, or your violation of the rights of any third party.

Submissions

You agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, provided by you in the form of e-mail or submissions to the company, are nonconfidential and shall become the sole property of the company. The company shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. The submission of any materials to the company, including the posting of materials to any forum or interactive area, irrevocably waives any and all "moral rights" in such materials, including the rights of paternity and integrity.

Third-Party Content & Services

The company may provide links to webpages and content of third parties ("third-party content") as a service to those interested in this information. The company does not monitor or have any control over any third-party content or third-party websites. The company does not endorse or adopt any third-party content and can make no guarantee as to its accuracy or completeness. The company does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any third-party content. Your use of these links and third-party content contained therein is at your own risk. Your dealings or correspondence with any third parties are solely between you and any such third parties.

Text (SMS) Terms of Service Twilio Short Codes

When you opt-in to the service, we will send you a message to confirm your signup. Message and data rates may apply. Number of texts each month will vary based on selected notifications. Text "HELP" for help. Text "STOP" to cancel.

You can cancel this service at any time. Just reply to any text with STOP. After you send the message "STOP" to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time and we will start sending messages to you again.

If at any time you forget what keywords are supported, reply to any text with "HELP“. After you send the message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

PSE notifications available for text (SMS): Bill Notifications, Bill Due Reminders, Outage, and Accounts & Services notices.

Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Carriers are not liable for delayed or undelivered messages.

For all questions about the services provided by this short code, you can respond to any text with HELP or call PSE at 1-888-225-5773.

If you have any questions regarding privacy, please read the PSE privacy policy and the Twilio privacy policy.

Forward-Looking Statement

The Services, together with any documents issued by the company and available through the Services, contain statements which constitute forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Those statements appear in a number of places in the Services together with any documents issued by the company and available through the Services and can be identified by the use of forward-looking terminology such as "believe," "expect," "plans," "may," "will," "should," "anticipates" or similar statements or the negative thereof or other variations thereof. Such forward-looking statements include, without limitation, statements made as to future operation costs, capital expenditures, cash flow, improvements in infrastructure, distribution and replenishment systems and operating efficiencies, sales and earnings estimates or trends and expansion plans and projections. Such forward-looking statements are based on current expectations and by their nature involve known and unknown internal and external risks, uncertainties and other factors which may cause the actual results, performance or achievements to be materially different from those expressed or implied. The information contained in the company's most recent annual reports to shareholders, including information included under the section captioned "Management's Discussion and Analysis," as well as other information included under the caption "Risk Factors" in other company filings with the Securities and Exchange Commission, identifies important factors that could cause such results, performance or achievements not to be realized. The company undertakes no obligation to update forward-looking statements to reflect events or circumstances after the date such statements were made.

The information contained within press releases issued by the company should not be deemed accurate or current except as of the date the release was posted. The company has no intention of updating, and specifically disclaims any duty to update, the information in the press releases. To the extent any information therein is forward-looking, it is intended to fit within the safe harbor for forward-looking statements, and is subject to material risk.

Terms for Users Making Purchases in the shopPSE Online Store

This section applies to you if you purchase goods, such as showerheads or light bulbs, from our shopPSE online store (“PSE Store”). Only valid credit cards and other payment methods acceptable to us may be used to purchase goods in the PSE Store. All prices are shown in U.S. dollars. The amount due may include taxes, shipping and handling charges, and any other amounts described in the checkout process. All items are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue selling any goods without notice, even if you have already placed your order. All prices and other fees (such as shipping and handling) are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the checkout screens. By purchasing goods in the PSE Store, you represent and warrant that you are authorized to use the payment method you provide. When you provide your payment information, you authorize us (or a third party service provider working on our behalf) to process and store your payment and other related information. If the payment method you designate cannot be verified, is invalid, or is not otherwise acceptable, we may suspend or cancel your order automatically. You are responsible for resolving any problem we encounter when processing your order. For information about the PSE Store refund and return policies, please visit our Refunds and Returns page.

Disclaimer

THE SERVICES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT MATERIALS PROVIDED VIA THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT THE SERVICES OR SERVER(S) WE USE TO HOST THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

The company reserves the right to change any and all content contained on the Services at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by the company.

Limitation of Liability

IN NO EVENT SHALL THE COMPANY, OUR OFFICERS, DIRECTORS, SHAREHOLDERS, OR EMPLOYEES BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE, PRODUCT LIABILITY, OR STRICT LIABILITY), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICES OR THE MATERIALS CONTAINED IN, OR ACCESSED THROUGH, THE SERVICES, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY YOU ON ANY INFORMATION OBTAINED FROM THE COMPANY, OR THAT RESULTS FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR E-MAIL, ERROR, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO THE COMPANY'S RECORDS, PROGRAMS, OR SERVICES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE COMPANY (WHETHER IN CONTRACT, WARRANTY, TORT--INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE, OR IMPUTED--PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY) ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES EXCEED THE GREATER OF $100 OR THE AMOUNT OF ANY COMPENSATION YOU PAY TO THE COMPANY FOR ACCESS TO OR USE OF THE SERVICES DURING THE 12 MONTHS PRIOR TO THE CLAIM.

The limitations set forth in the paragraph above will not limit or exclude liability of the company or our officers, directors, shareholders, or employees for the gross negligence, fraud, intentional misconduct or for any other matters in which liability cannot be excluded or limited under applicable law. Additionally, some jurisdictions do not allow the exclusion or limitation of consequential damages, so the above limitations or exclusions may not apply to you.

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the state of Washington, without regard to its conflict-of-law provisions. You agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the state and federal courts located in King County, Wash., and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms; provided that matters which fall within the jurisdiction of the Washington Utilities and Transportation Commission, including but not limited to formal and informal customer complaints regarding Puget Sound Energy’s rates, utility services, facilities, and practices, shall be filed with the Washington Utilities and Transportation Commission.

Termination

The company reserves the right, without notice and in our sole discretion, to modify the Services, terminate your license to use the Services, and to block or prevent future access to and use of the Services. You also have the right to stop using the Services at any time.

Severability

If any provision of these Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Questions & Contact Information

Questions or comments about the Services may be directed to Puget Sound Energy at customercare@36837a.com, or you may telephone us at 888-225-5773 or 425-452-1234 and ask for Customer Care. You may also write to us at Customer Care, Puget Sound Energy, 355 110th Ave NE Bellevue, P.O. Box 97034, Bellevue, Wash., 98009-9734.

Miscellaneous

The failure of the company to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. You agree that communications and transactions between us may be conducted electronically.